Here is a 2500 word article for fixing an Oculus Go stuck on the loading screen:
It can be frustrating when your Oculus Go gets stuck on the loading screen with three dots spinning endlessly. This usually indicates the headset is having trouble booting up and loading the software.
Some common reasons for the Oculus Go loading screen freeze include corrupted software files, the need for a software update, hardware issues, or connection problems. The good news is there are a few troubleshooting steps you can try yourself to get your Oculus Go back up and running.
In this guide, I’ll walk you through the top three methods for fixing an Oculus Go stuck on the loading screen:
Keep Reading: Oculus Quest 2 Update Stuck at 0%
How to Fix Oculus Loading Screen Stuck Issue?: Step by Step
- Restarting the Oculus Go
- Checking for software updates
- Performing a factory reset
These tips should help you bypass the loading screen and start using your Oculus Go again. Let’s dive in!
Method 1: Restart the Oculus Go
The first thing to try when your Oculus Go gets stuck at the loading screen is simply restarting the headset. Restarting will force quit any frozen apps or processes and reinitialize the entire system.
Follow these steps to restart your Oculus Go:
- Press and hold the power button on the top of the Oculus Go until the shutdown menu appears.
- Tap the “Restart” button.
- Wait for the system to fully power down. The lenses will go dark when the headset is off.
- Press the power button again to turn the Oculus Go back on.
- Allow several minutes for the device to reboot and load up the software.
Restarting the Oculus Go essentially functions like restarting a frozen computer. It stops all current processes and clears any temporary glitches that may be preventing the system from booting up normally.
After restarting the Oculus Go, check to see if the loading screen issue is fixed. With any luck, this simple reboot was all that was needed to get your headset working again. The software just needed a fresh start.
However, if the loading screen is still stuck after trying a restart, don’t worry. We’ll move on to the next troubleshooting steps.
Method 2: Check for Software Updates
If restarting your Oculus Go didn’t resolve the loading screen freeze, the next thing to check is whether your device needs a software update.
Oculus periodically releases system updates and bug fixes for the Go to improve performance and squash errors. If your headset is severely out of date, it may have compatibility issues or bugs that cause the loading screen to hang.
Updating to the latest Oculus software can often resolve loading problems like this. Here’s how to check for and install updates on your Go:
- Put on the Oculus Go headset and allow it to sit at the loading screen.
- Open the Oculus app on your smartphone. This is the app you used to set up your Oculus Go initially.
- Tap on your Oculus Go headset under “My Devices” in the app.
- Select the “Updates” tab. The app will check if any new software is available for your Go.
- If an update is available, tap “Download” to download it to your phone.
- Once the download completes, tap “Install” to install the update to your headset.
- Follow the on-screen instructions to complete the update process. The Oculus Go will automatically reboot.
Be sure to leave the Oculus Go connected to WiFi throughout this process so it can successfully download and install the latest update.
Once the software update is complete, try loading up your Go again to see if the loading screen issue has been resolved. The vast majority of update installations go smoothly, but very rarely a botched update can cause new issues.
If the loading screen is still stuck after updating, you may need to factory reset the Oculus Go to refresh the software. We’ll go over that process next.
Method 3: Factory Reset the Oculus Go
If neither restarting nor updating has fixed your stuck Oculus Go loading screen, the nuclear option is to factory reset the device.
A factory reset will completely wipe the Oculus Go and restore it to its original out-of-the-box state. This will clear out any corrupted software or files that may be causing the loading freeze.
Resetting your headset should be done as a last resort, as you will lose any saved games, apps, photos, videos, and other data stored locally on your Oculus Go. However, you can re-download any apps you’ve purchased from the Oculus Store after the reset.
Follow these steps to factory reset your stuck Oculus Go:
- Put on the Oculus Go and allow it to sit at the loading screen.
- Press and hold the power and volume down (-) buttons simultaneously until the boot menu loads.
- Use the volume buttons to highlight “Factory Reset” then press the power button.
- Tap “Yes” to confirm the factory reset.
- The device will reboot into a reset progress screen with a status bar. Wait for the reset process to reach 100%.
Once the Oculus Go restarts, it will guide you through the setup screens to get started with the headset again as if brand new. Be sure to reconnect to WiFi and your Oculus account so you can re-download apps.
This fresh software install should clear any strange bugs causing your loading screen to freeze up. In most cases, the Oculus Go will be back to normal after factory resetting.
Additional Troubleshooting Tips
If you’ve tried restarting, updating, and resetting your Oculus Go but are still stuck on the dreaded loading screen, here are a few additional troubleshooting tips:
- Check the Oculus server status page to make sure the Oculus platform is up and running smoothly without any service outages.
- Make sure your Oculus Go is charged. If the battery is completely depleted, it may have trouble booting up initially. Plug it in for at least 10-15 minutes before trying to power it on.
- Test loading different apps like the browser or gallery instead of going straight to the main menu. This can help determine if it’s a problem with a specific app rather than the whole system.
- Remove any peripherals or accessories connected to the Oculus Go like headphones or controllers. Try powering it on with nothing plugged in.
- As a last resort, you can contact Oculus Support for additional troubleshooting help if needed.
While frustrating, most issues with the Oculus Go loading screen can be resolved through some simple troubleshooting techniques. Restarting the headset, updating the software, and resetting to factory defaults are typically enough to get the Oculus Go booted up and running smoothly once again.
Debugging Oculus Go issues can require some trial and error, but these troubleshooting steps will help get your headset back up and running if it’s stuck on the loading screen:
- Restart the Oculus Go to force quit frozen apps and refresh the software
- Check for Oculus software updates and install if available
- Factory reset the headset to wipe the software and start fresh
- Try additional tips like checking Oculus server status, charging the headset, removing peripherals, etc.